Privacy Policy

We handle two kinds of personal information, and our role is different for each:

Customer data: Information about the people who visit our website or sign up for and use ReacherPro. For this data, ReacherPro acts as the data controller.

Prospect data: Information about the people our customers contact through ReacherPro, such as names, job titles, company names, email addresses, and LinkedIn profile details. Our customers decide whom to contact and why, so they are the data controller. ReacherPro acts as a data processor on their behalf.

If you received outreach sent through ReacherPro and have questions about your data, see Section 9.

Information you give us

Information from connected accounts

To run outreach campaigns, you may connect third-party accounts to ReacherPro:

You can disconnect these accounts at any time from your account settings.

Information you upload or create in the Service

Prospect lists, contact details, campaign content, message templates, notes, and settings you upload or create.

Information collected automatically

Legal bases (for users in the EEA and UK): we process data to perform our contract with you, based on our legitimate interests (such as securing and improving the Service), with your consent (for example, marketing emails and non-essential cookies), and to comply with the law.

AI processing: ReacherPro does not use your customer data or prospect data to train general-purpose AI models. Data sent to AI providers is used only to generate output for your account.

We do not sell your personal information.

We share personal information only in these situations:

Service providers: companies that help us run ReacherPro, bound by contracts to protect your data and use it only for the services they provide to us. These include:

Your team: if you are part of a team account, the account owner and admins can see campaign and account information.

Legal requirements: when required by law, court order, or government request, or to protect the rights, safety, or property of ReacherPro, our users, or others.

Business transfers: if ReacherPro is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that deal. We will notify you before your information becomes subject to a different privacy policy.

With your consent: in any other situation where you ask us to or agree to it.

ReacherPro service providers may process data in other countries, including the United States. When we transfer personal data from the EEA, UK, or Switzerland, we use appropriate safeguards, such as the European Commission's Standard Contractual Clauses.

Account data: kept while your account is active. After you close your account, we delete or anonymize it within 90 days, except where we need to keep it longer.

Prospect and campaign data: kept as long as you keep it in the Service. It is deleted within 90 days after account closure.

Billing records: kept as long as required for tax and accounting laws.

Support conversations and logs: kept for up to 12 months unless needed longer for security or legal reasons.

We may keep limited information longer when necessary to resolve disputes, prevent fraud, or comply with the law.

We use reasonable technical and organizational measures to protect personal information, including encryption in transit (TLS), access controls limited to staff who need access, and secure handling of the tokens used for connected accounts. No system is completely secure, so we cannot guarantee absolute security. If a data breach affects your personal information, we will notify you and the relevant authorities as the law requires.

Where required by law, we ask for your consent before setting non-essential cookies. You can change your choices through our cookie banner or block cookies in your browser settings. Blocking essential cookies may stop parts of the Service from working.

If you received an email or LinkedIn message sent by one of our customers using ReacherPro, that customer controls your data and is responsible for having a lawful reason to contact you. To opt out, ask how your data was obtained, or request deletion, please contact the sender directly or use the unsubscribe option in the message.

If you can't reach the sender, email us at [email protected]. We will pass on your request to the relevant customer and help where we can.

Our customers must follow applicable laws, including GDPR, CAN-SPAM, and CASL, as well as the rules of the platforms they use, such as LinkedIn's User Agreement. We prohibit using ReacherPro for spam or unlawful outreach.

California residents: you have the right to know what personal information we collect, use, and disclose; to request deletion or correction; and to opt out of the "sale" or "sharing" of personal information. ReacherPro does not sell personal information. We will not discriminate against you for exercising these rights.

To exercise any of these rights, email [email protected]. We may need to verify your identity before responding. We aim to respond within 30 days.

You can also update most account information directly in your account settings.

ReacherPro is a business tool and is not intended for anyone under 16. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date above. If the changes are significant, we will notify you by email or through the Service before they take effect.

If you have questions about this Privacy Policy or how we handle your data, contact us at: